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Программа технической поддержки PI System (SRP) OSIsoft
TEPCO Group и OSIsoft начинают сотрудничество в сфере промышленного Интернета вещей (IIoT)
Пионеры цифровой трансформации
«Система PI System стала настолько важной частью нашего бизнеса, что я не могу представить работы завода без нее». ”
Дж.С. , вице-президент, Appleton Coated, LLC
«PI System помогает нам выживать на высококонкурентном рынке, позволяя использовать скрытый потенциал на предприятии. ”
Г.Т. , руководитель отдела систем управления, Aughinish Alumina
«OSIsoft — основа всей деятельности нашего перерабатывающего производства…PI System — тот ресурс, к которому нужно обращаться за информацией о работе завода».
С. Е. , директор по проектированию систем, П.Е. , Ergon Refining, Inc.
«Мы используем PI System в качестве центрального хранилища данных обо всех операционных процессах, всех наших оповещений, а также данных обо всех серийных процессах, и это помогает обеспечить общий представительный уровень для системы управления производством».
Б.Х. , инженер по автоматизации/инженер MKES , Janssen Biologics
«Инструмент IT Monitor помог нам сэкономить 30 000 долларов за первый месяц, указав на «узкие места» в работе сети»
Д.Р. , Westar Energy, Inc.
“OSIsoft's Technical Support is second to none. Great people who do indeed go out of their way to help resolve any issues. The support website downloads great.”
Jose Rovira , Abbott Pharmaceuticals (PPD) - API Plant, Abbott Laboratories
“I've dealt with a lot of companies over the years. OSIsoft has the best technical support of any company I've ever dealt with. If the support person does not know an answer, they will find it promptly. Great company to work with.”
D.O. , Arizona Chemical
“I found the proper article to follow but didn't quite follow it correctly. I panicked and called tech support. Support was patient with me and explained the steps that I was previously following. This time I understood them. Love OSISoft!! Thanks again!”
Jillana Goodchild , Espanola Mill, Domtar, Inc.
“OSIsoft has the best support group of any software company that I work with. ”
Michael Lackey , Head Office , Husky Energy Inc.
“Always the best support of any software vendor that we have. ”
“Once you contact OSIsoft, everything is easier. They have a great commitment to support you with the existing problem and excellent service.”
Leticia Mijangos , Iberdrola Energia La Laguna S.A. de C.V., IBERDROLA
“I have worked on many SCADA & MES software platforms, and this is my first project with OSIsoft. I would openly claim that OSIsoft tech support is the best of any I have worked with. It is very helpful and boosts the confidence of engineers. Keep it up.”
Sriman Narayana , King Abdullah University of Science & Technology – KAUST
“Absolutely the best over-the-phone technical support I've ever received from any OEM. You are a lifesaver!”
Mark Ford , Weston Milling, George Weston Foods Limited
“I was extremely impressed with the level of knowledge and professionalism shown. Time was taken to ensure that I fully understood the process, that the steps taken to resolve the issue were documented and relevant KB articles were provided for future reference.”
A. L. , Power & Utilities
“I don't know of any other software that can positively impact every important business driver - environmental, safety, quality and ROI.”
D.S. , Principal Plant Electrical Instrumentation Engineer , Arkema
“There's no one in baseball that has sustainability in their title. They're all doing something else. If you're going to get them in the game, you've got to make it easy. So we wanted to make the information real-time, actionable and easy. My PI System data feeds right into the Major League Baseball centralized data collection system that's tracking my water, gas and electric, and it's automated. That's going to enable 29 other teams to adopt the kind of behavior that's helped us return more than $1.5 million to our bottom line in just four years.”
S.J. , VP, Ballpark Operations , Seattle Mariners
“The technician was very knowledgeable and fully understood and resolved my issue while on the phone. I really appreciate this level of support!”
David Lafountain , System/IC Engineer III , Wyeth Pharmaceuticals (Pharmaceuticals)
“OSIsoft has got the best technical resources. Very impressed with the way of working and prompt response. Thanks for all the hard work. We understand the significant perseverance from your end that resolved our issue.”
Devi Krishna , Manager, Capacity and Supply Planning , Dr. Reddy’s Laboratories LTD (Pharmaceuticals)
“Over the past seven years, the PI System has become a critical tool for providing and reporting production information to all levels and departments in the business.”
D.H. , Business Analyst , BHP Billiton Yabulu
“There's no part of the Corpus Christi operation that's not connected to, or touched by, the PI System. Having all of our data at our fingertips, plus the PI System desktop tools, has enabled the distribution of information into more business units. ”
D.L. , Information Analyst and PI Administrator , CITGO
“The support team suggested the exact solution and I was able to work on the solution. Many thanks for the exact solution and prompt help.”
P.G. , (Oil & Gas)
“The sum of all of these efforts gives us one version of the truth across all manufacturing sites and allows us to make informed decisions for our Global Network Optimization Efforts.”
B.S. , Associate Business Systems Consultant , Abbott Nutrition
“By strategically using PI Asset Framework, we were able to make sense of the data and build a powerful and robust solution around it. ”
P.S. , Lead Architect , Doble Engineering Company
“We have established information-sharing at the highest level, as well as enhanced productivity, secure collaboration, operational transparency and reliability, and created an image of integrity and safety to the public. Best of all, the PI System is easy to use and maintain, and we continue to find more ways to use it.”
B.L. , Assistant Manager , Korea Hydro & Nuclear Power Company
“We have standardized on the PI System software throughout the Domtar organization. We believe the OSIsoft products have helped us merge the culture of three different companies from which we originated a few years ago. The mills now all use the PI System.”
B.W. , Director of Pulp & Paper Manufacturing , Domtar, Inc.